Returns & Exchanges

 

At MADE x Macy, we take pride in offering a collection of one-of-a-kind products that are created specifically for you once you place your order. This means that each item is unique and tailored to your preferences, which is something we truly value. However, it’s important to understand how this affects our return and exchange policy.

Since our products are made to order, we are unable to support returns or exchanges for reasons such as ordering the wrong size or color, or if you simply change your mind. We encourage you to double-check your selections before completing your purchase to ensure you’re completely satisfied with your choices.

We understand that sometimes things don’t go as planned. If you receive a product that is damaged or has a manufacturing error, we’re here to help! You can reach out to our team within 30 days of receiving your order. Simply use the “Contact" form and include a clear photo that shows the issue. We’ll either provide a free reprint or issue a refund, depending on the situation. There’s no need to return the damaged item, making the process as hassle-free as possible for you.

Your satisfaction is important to us, and we want to ensure that your experience with our unique products is a positive one. If you have any questions or concerns, please don’t hesitate to reach out. We’re here to support you every step of the way!